Job Title: Customer support Job Type: On-site - Part-time Jo | Afriwork (Freelance Ethiopia)

Job Title: Customer support

Job Type: On-site - Part-time

Job Sector: #Advisory_and_Consultancy

Work Location: Addis Ababa, Ethiopia

Education Qualification: Secondary school

Experience Level: Senior

Vacancies: 3

Applicants Needed: Female

Salary/Compensation: Monthly

Deadline: July 2nd, 2024

Description:
Description:
Main Role and Responsibilities:
The Customer Care Representative at our company will be responsible for providing exceptional service to our clients by handling inquiries, resolving issues, and ensuring customer satisfaction. Key responsibilities include:

- Responding to customer inquiries via phone, email, and live chat.
- Assisting clients with booking travel arrangements, including flights, hotels, and tours.
- Addressing and resolving customer complaints and issues promptly.
- Providing detailed information about travel destinations, services, and policies.
- Maintaining accurate customer records and transaction details.
- Following up with customers to ensure their travel experiences meet or exceed expectations.
- Collaborating with team members to improve service delivery and customer experience.

Required Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to customer service.
- Proficiency in using customer service software and CRM systems.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to remain calm and professional under pressure.

Preferred Qualifications:
- Previous experience in a customer service role, preferably within the travel industry.
- Familiarity with global travel destinations and travel booking systems.
- Fluency in multiple languages is a plus.
- Certification in travel and tourism or a related field.

Perks and Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation days and holidays.
- Opportunities for career advancement and professional development.
- Discounts on travel bookings and exclusive access to travel deals.
- A supportive and dynamic work environment with a focus on teamwork and collaboration.

Join our team and help us create unforgettable travel experiences for our clients. Apply now to become a part of team.

______

__________________

PSI Trading PLC
[Verified Company ]

5 Jobs Posted

From: @freelance_ethio | @freelanceethbot

For our Amharic Channel, Join @afriworkamharic