#new_vacancy world Bank Vacancy Announcement Position: # | Sheger jobs™

#new_vacancy

world Bank
Vacancy Announcement

Position: #E T Temporary – IT #Assistant

Term Duration: 1 year
Recruitment Type: Local Recruitment
Location: Addis Ababa, Ethiopia
Required Language(s): English
Closing Date: 5/18/2023 (MM/DD/YYYY) at 11:59pm UTC

Duties & Responsibilities

•Serve as the first point of contact on all matters related to hardware, software and communications support for the Addis Ababa, Ethiopia, Country Office
•Support and maintain complete end user IT environment; this includes assessing, deploying, and implementing hardware and software upgrades, telephony and video conferencing systems
•Work directly with users to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer's comfort level with technology; assess complex, non-routine problems; follow up with all fixes and repairs of IT problems
•Install and maintain videoconference, audio-visual equipment and other electronic devices for presentations or conferences; when necessary, support installation, maintenance and upgrades of local networks and communications infrastructure as part of the office infrastructure projects.
•Provide IT training and updates to existing/ new Staff regularly.
•Participate in Service Continuity, Security and Business Continuity activities. Troubleshoots, provide workarounds, and permanent fixes to issues identified in the end user environment.
•Administer WBG information security standards, including requesting IT accounts, SecurID, YubiKeys, remote access and passwords. Adhere to Institutional policies and advise on ITS policies, directives, and procedures. Consistently enforce WBG technology standards. Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.
•Use the incident management tracking system to track work and analyze reports to identify problem areas and training opportunities.
•Maintain a proper inventory of all CO IT related equipment and software. Ensure licensed software is tracked and maintained in line with the Institutional Software Asset Management (ISAM) Procedure.
•Ensure Service Level Goals are met by local service Providers.

How to Apply:

• To apply please use the following link:
https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=22611&site=1

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments

Qualifications/Skills

Selection Criteria
•Bachelor’s degree with no experience required or equivalent combination of education and relevant experience.
•Good Knowledge of IT Technologies (Troubleshooting, Windows Platform, Exchange, Microsoft Office, Printers, Scanners, Servers and alike)
•Experience of serving Clients in a multi-cultural environment Preferred

Core Technical Knowledge and Skills
•Good Knowledge and understanding of IT Technologies: Windows Platform, Microsoft Office, Printers, Smartphones, video conferencing, remote access technologies, remote troubleshooting etc.
•Strong client service skills and the ability to work under pressure with professionalism
•Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.